"It feels like I failed somehow. When Kiryu asked me to work there, I really thought it was a place where I could do good. It was so exciting. And it just... mostly didn't work out because I'm not really cut out for... talking to people. I guess. I still want to do it, but it just feels... diminished now. Because I wanted counselling to be a thing that could help anyone who needs it and everyone who wants it and I can't offer that to them because I'm not... fit for it," Malcolm explains.